Terms of Service
These terms are the agreement between the producer using Pourline and Mayrose Future Company (Ireland). They also serve as the end-user licence for the Pourline software. Using Pourline means agreeing to them.
What Pourline is
Pourline is an online ordering and dispatch service for ready-mix concrete producers, operated by Mayrose Future Company. Producers use Pourline to receive orders, send quotes, run their dispatch board, print delivery tickets, and, optionally, hand delivered orders to their accounts package. Contractors use it to place and track orders with their producer.
Plain-language terms
- Month to month. Pourline is billed monthly. There is no long-term contract and no lock-in.
- Cancel any month. A producer can cancel at the end of any monthly billing period by emailing us. Access continues to the end of the paid period.
- Founding-customer rates. Early customers may hold a founding rate agreed in writing. That rate stays locked for the period agreed, and we honour it.
- No setup fees. Onboarding is included unless agreed otherwise in writing.
- Your data is yours. Order and customer records belong to the producer. See the privacy note for where data lives and how we access it.
- Early-access service. Pourline is a young product. We work hard to keep it reliable, but it is provided as-is during this phase, and quotes, tickets, invoices and records should be checked in the normal way a producer checks paperwork. Pourline is a coordination tool; it does not replace a producer's own quality, safety, or contractual obligations to its customers.
- Fair use. Accounts are for the producer's own business. Don't attempt to access another producer's data or interfere with the service.
Accounts and access
The producer decides who in their business can use Pourline and is responsible for those users and for keeping login details private. Contractor users are invited by, and act on behalf of, the contractor business placing the order. Tell us promptly if you believe an account has been misused.
Licence
For as long as a producer's subscription is active, we grant the producer and its users a non-exclusive, non-transferable right to use Pourline for the producer's own business. The Pourline software, design and name remain ours. Don't copy, resell, reverse-engineer or build a competing product from it.
Connected services (including QuickBooks Online)
A producer may connect Pourline to third-party services, such as QuickBooks Online. In doing so:
- The producer's own administrator authorises the connection and can revoke it at any time, from within the third-party service or by emailing us.
- Pourline exchanges only the records described in the privacy note, and creates records in the connected service only when a producer user chooses to send them.
- The producer is responsible for reviewing anything Pourline sends to a connected service before relying on it, exactly as they would review a manually entered invoice.
- Use of the connected service itself is governed by that service's own terms (for QuickBooks, Intuit's). We are not responsible for the connected service, its availability, or changes it makes.
- We may suspend or end a connection if the third-party provider requires it or if the connection is being misused.
Availability and support
We aim to keep Pourline available around the clock and to fix problems quickly. Planned maintenance will be short and, where possible, announced in advance. Support is by email at enquiries@mayrosefc.com and a person will answer.
Acceptable use
Use Pourline lawfully and for its intended purpose. Don't use it to send spam, store unlawful content, attempt to access data that isn't yours, probe or overload the service, or circumvent security. We may suspend accounts that do.
Liability
To the extent the law allows, Pourline is provided without warranties beyond those stated here, and our total liability to a producer for any claim arising from the service is limited to the fees that producer paid us in the three months before the claim arose. We are not liable for indirect losses, lost profit, or losses arising from a producer's own concrete supply, quality, delivery or contractual obligations, or from errors in records the producer could reasonably have checked. Nothing here limits liability that cannot be limited by law.
Ending the agreement
Either side can end it at the end of any monthly period. We may end it sooner for serious or repeated breach of these terms, after giving notice where practical. On ending, the producer keeps their spreadsheets and their data, connected services are disconnected, and anything held on our side is deleted as described in the privacy note.
Governing law
These terms are governed by the law of Ireland and any dispute goes to the Irish courts, wherever the producer is based. Nothing here removes rights a producer has under the law of their own country that cannot be excluded.
Changes
If these terms change in a way that matters, we will tell producers by email before the change takes effect and update the date below.
Questions
Email enquiries@mayrosefc.com and a person will answer.